I work in computer support. I trained someone in Belgium last month. Today they sent me the following support enquiry:
"I wanted to run a storm to look at the flooding but when I try to copy the storm from Excel into MySoftware, MySoftware doesn't get the numbers after the comma. I don't want to input it by hand because that would take a week's work, but how can I copy it correctly?? I made a picture of the situation. By the way, I think I haven't told you yet that I'm pregnant? I already was when you were here, but it was far too early to tell anyone."
I can solve the first problem, but I am not sure what she wants me to do about the second one. I also noted that she didn't send me any pictures of the problem.