Tuesday, October 26, 2004


Itocracy. Government by the IT department.

I don't like to rant about things I don't like. Taylor Mali says I shouldn't.

In my job I teach people how to use the fine software made by the company I work for and I also answer techincal questions about it. Increasingly I have noticed that a lot of British companies are severely restricting how much their staff can access their computers. Many staff cannot see or write to their C drives. Most cannot receive executable files, pictures etc. This is a vital part of the support that I offer as it helps solve the problems they are having. The reason that users cannot see or write to their C drives is about a lack of trust that the management have in their staff to be honest with their time. I also think that a part of it is how IT departments here justify their existence. They've got to be seen doing something.

And because they've got to be seen doing something, they effectively create problems for the user by limiting what they can do. Thus the IT department can look busy by being seen to fix the problem, when really, the user should be able to do everything themselves.

Don't get me wrong, IT people do provide a valuable service, but it's important for them to realise that they provide support to the people who bring in their wages. I would like to point out that in the case of my company, the IT person and management are complete stars, and I have complete freedom. And then there was that IT friend of mine in NZ by the name of Leigh. She was great. And lovely... Yep, feeling the need to acknowledge the good IT people out there. I guess I'm just grumbling about the times that common sense is diverted in the name of being seen to be doing something.

An ideal Itocracy is one where we benefit from the all the efficiencies that increased computing power provides, rather than the one we have here, where what we gain in processing power we lose in impotence.

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